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May 25, 2013

Not able to unsuspend a domain in Parallels Plesk

If you are seeing the following unhelpful message when trying to unsuspend a domain in Parallels Plesk running on Windows Server: Warning: The domain is still suspended for the following reason: This user account and user’s domain were suspended Then you will need to use the command line domain.exe tool to manually unsuspend the domain: “C:\Program Files (x86)\Parallels\Plesk\admin\bin\domain.exe” –on I’ve...
Categories Control panels/Windows Comments: 0
October 18, 2012

Blank login page with Parallels Plesk

A recent micro-update from Parallels seems to have broken the login page on some Parallels Plesk servers. In my case, it was a Plesk 9.5.4 server running on Linux. If you look in the Plesk web server (“sw-cp-server”) error log at “/var/log/sw-cp-server/error_log” then you should see entries such as: (mod_fastcgi.c.2582) FastCGI-stderr: PHP Fatal error: Call to undefined function get_failure_redirect_url() in...
Categories Plesk Comments: 0
May 21, 2012

Parallels Plesk Atmail and Error: Password file could not be found

When logging into the Atmail webmail interface used by Parallels Plesk, you might receive the following error: Error: Password file could not be found If you take a look in the log files for the Atmail vhost (/var/log/atmail/error_log) then you should see something along the lines of: PHP Warning: file_exists() [function.file-exists]: open_basedir restriction in effect. File(/etc/psa-webmail/atmail/.atmail.shadow) is not within the...
Categories Plesk Comments: 0