Tag: Parallels Plesk

Not able to unsuspend a domain in Parallels Plesk

If you are seeing the following unhelpful message when trying to unsuspend a domain in Parallels Plesk running on Windows Server: Warning: The domain is still suspended for the following reason: This user account and user’s domain were suspended Then you will need to use the command line domain.exe tool to manually unsuspend the domain: “C:\Program Files (x86)\Parallels\Plesk\admin\bin\domain.exe” –on I’ve...

Blank login page with Parallels Plesk

A recent micro-update from Parallels seems to have broken the login page on some Parallels Plesk servers. In my case, it was a Plesk 9.5.4 server running on Linux. If you look in the Plesk web server (“sw-cp-server”) error log at “/var/log/sw-cp-server/error_log” then you should see entries such as: (mod_fastcgi.c.2582) FastCGI-stderr: PHP Fatal error: Call to undefined function get_failure_redirect_url() in...

Parallels Plesk Atmail and Error: Password file could not be found

When logging into the Atmail webmail interface used by Parallels Plesk, you might receive the following error: Error: Password file could not be found If you take a look in the log files for the Atmail vhost (/var/log/atmail/error_log) then you should see something along the lines of: PHP Warning: file_exists() [function.file-exists]: open_basedir restriction in effect. File(/etc/psa-webmail/atmail/.atmail.shadow) is not within the...

Parallels Plesk 9 and SSL certificates signed by an intermediate Certificate Authority (CA)

Parallels Plesk 9 doesn’t seem to like installing certificates signed by an intermediate Certificate Authority (which is becoming more and more common and will be all certificates in the next year or two) through the SSL certificates part of the Plesk interface available to both administrators and end users. A work around to this seems to be to install the...